Terms of service

Terms and Conditions

Please read these Terms & Conditions (Terms) carefully. You must accept and comply with all these terms before you use the provided service. You must only subscribe to our services once you have read and understood the terms and know that you’re now bound by them.

An end user is the one who gains access to our website, the contents and uses the offered services. This end user shall be indicated by the usage of the words ‘user’ or simply ’you’. The third-party providers of service who are independent are called the ‘Service Providers’. ‘We’, ‘our’ and ‘us’ denote Ridhivam and its affiliates.

1. Introduction

The website ridhivam.com is an e-commerce portal owned and operated by Ridhivam. Your use of the Website is based on your complete acceptance of all terms, conditions, and notices included herein, which are regularly posted on our website. Ridhivam reserves the right to refuse the registration of any user without assigning any reason.

2. User Account, Security, and Password

  • Registration: You will receive an account designation and password upon completing the registration process.

  • Responsibility: You are solely responsible for maintaining the confidentiality of your password and account and for all activities occurring under them.

  • Security Breach: You agree to immediately notify the website of any unauthorized account use or security breach.

  • Logout: You must ensure you log out at the end of each session; the website is not liable for loss or damage arising from your failure to comply.

3. Services Offered

The website provides internet-based services allowing users to purchase original merchandise, specifically demi-fine and gold-plated jewelry (collectively called ‘Products’). Upon placing an order, the product shall be shipped to you following payment for these Services.

4. Limited User

  • Restrictions: Users agree not to reverse engineer, modify, copy, distribute, or sell any information or software acquired from the site.

  • Reproduction: Limited reproduction of content is allowed only if Ridhivam is cited as the source and prior written permission is obtained.

  • Commercial Use: Wholesale or unlimited reproduction for commercial or non-commercial purposes is strictly prohibited.

5. User Rules and Conduct

You undertake to use the Website and Service only to post proper material. You agree not to:

  • Defame, abuse, harass, stalk, or threaten others.

  • Publish or upload inappropriate, profane, infringing, or unlawful material.

  • Upload files containing viruses or corrupted software that may damage the website's operation.

  • Violate any applicable laws or regulations within or outside of India.

6. Exactness Not Guaranteed

Ridhivam hereby denies any guarantee of exactness regarding the final product’s appearance and finish as ordered by the user.

  • Expectations: The quality of products or information may not always meet your expectations.

  • Alterations: Changes in aspects like color or size may be required due to availability or brand-specific size charts.

  • Approval: In such cases, we will request approval via your submitted email. If you reject the change within ten days, the order will be cancelled and a full refund will be issued.

7. Intellectual Property Rights

  • Ownership: Unless otherwise stated, Ridhivam owns all Intellectual Property Rights to the Website, including patents, copyrights, trademarks, trade names, and source code.

  • User Content: You retain ownership of content you upload (text, images, etc.); however, by posting content in public view for customization services, you grant a non-exclusive license for its use.

8. Disclaimer of Warranties & Limitation of Liability

  • Accuracy: While we strive for accuracy, we do not warrant the quality or completeness of any product or service information.

  • Liability: Ridhivam is not liable for direct, indirect, punitive, or consequential damages resulting from the use or inability to use the Services.

  • System Maintenance: We are not responsible for website non-availability during periodic maintenance or technical failures beyond our control.

9. Pricing and Shipping

  • Pricing: All prices are displayed in Indian Rupee (INR) and are subject to change at our discretion.

  • Shipping: Title and risk of loss for the products pass to you upon delivery to the shipping carrier.

10. Termination

  • Violation: We may terminate or suspend your access if we believe you have violated any Term.

  • Liabilities: You remain liable for payment for any products or services ordered up until the point of termination.

11. Governing Law

These terms are governed by the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of the courts in Delhi.

12. Report Abuse

Users are legally liable for the content they upload. To report any violation or abuse of these Terms, please contact us at info@ridhivam.com.