Refund policy

ancellation Policy

  • Pre-Shipping Only: If you need to cancel an order, please do so before it has been shipped.

  • Shipping Restriction: Once a product has been shipped, it can no longer be cancelled through our website.

Return Policy

  • Eligibility: Returns and exchanges apply only to select items; please refer to individual product pages for specific eligibility and conditions.

  • Standard Window: For most eligible products, the standard return window is 2 days.

  • Policy Changes: Please note that the return policy for any product is subject to change without prior notice.

  • Shipping Responsibility: If our pickup service is unavailable at your location, you will be required to self-ship the product to our office address.

  • Potential Charges: Return or exchange charges may be applied on a case-to-case basis.

Important Notes for Returns

To ensure your return is accepted, please adhere to the following requirements:

  • Condition: Items must be unused and unwashed for hygiene reasons.

  • Packaging: Products must include the original packaging and all tags. Items missing original tags will not be accepted.

  • Exclusions: Customized products are strictly ineligible for return or exchange.

  • Timelines: Return or exchange requests must be raised within the specified return period ( in 24-48 hours ) noted on the product page; requests made after this period will not be accepted.